Refund Policy

Refund Policy Overview

At Reddy Smart, we strive to provide the highest quality home automation products and services. We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on most products purchased directly from Reddy Smart. If you're not satisfied with your purchase for any reason, you may return it within 30 days of the original purchase date for a full refund of the product price.

Conditions for Refund

To be eligible for a return and refund, your item must be:

• In the original packaging with all accessories and documentation
• Unused and in the same condition as when you received it
• Accompanied by the original receipt or proof of purchase
• Returned within 30 days of the original purchase date

Non-Refundable Items

Certain items are not eligible for return or refund:

• Customized or specially ordered products
• Software that has been opened or downloaded
• Products with removed or damaged serial numbers
• Installation services that have already been performed
• Gift cards

Return Process

Step 1: Contact Us

Before returning any product, please contact our customer service team at support@reddysmart.com or call us at +1 (555) 123-4567 to initiate the return process.

Step 2: Package Your Item

Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Include a copy of your receipt or proof of purchase.

Step 3: Ship Your Return

Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.

Step 4: Receive Your Refund

Once your return is received and inspected, we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund and cover all associated shipping costs.

Service Cancellations

For our installation and maintenance services:

• Cancellations made more than 48 hours before the scheduled service will receive a full refund
• Cancellations made within 48 hours of the scheduled service will be charged a 25% cancellation fee
• No-shows will be charged the full service fee

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us: